Thurman Francis Arts Academy

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Students » 2:1 Help Desk

2:1 Help Desk

Welcome to the 2:1 Help Desk!
Please look over the resources for troubleshooting with your Dell 3180 laptop. 
 

Things to Know...

  • Students cannot save to the student devices (they have to save to their OneDrive)
  • They can temporarily save items to Downloads or Images to Pictures (however, those documents/images will disappear after they sign-out)
 
NOTE REGARDING DESKTOPS:
  • Students do not have an H: Drive (this means that if they save something on a desktop computer, it stays on that computer --students have to save documents in their One Drive
  •  The homepage cannot be set.
  •  Items that are helpful to have when troubleshooting issues: extra power cord, extra set of earbuds/headphones.
  • To prevent a good portion of technical issues, student devices should be: (1) left ON, (2) plugged in, and (3) signed out overnight (this ensures all devices have the latest updates.)
 
What is Your Issue?